General Terms and Conditions
Depending on the country of where the event is taking place and of the method of payment, you are contracting with one of the following companies:
Eventim.sk s.r.o., Hajdukova 17, SK Bratislava, Reg.Nr.
Eventim.si d.o.o., Tivolska 25, SLO Ljubljana, Reg.Nr.
Eventim d.o.o. (HR), Kupinecka 4, HR Zagreb, Reg.Nr.
TEX Hungary Kft., Révay köz 4., H Budapest, Reg.Nr.
Ticket Express GmbH., Heumühlgasse 11, A Vienna, Reg.Nr. 142099w
Ö-Ticket Südost GmbH., Neunkirchner Straße, A Wr. Neustadt, Reg.Nr.
ÖTS GmbH., Brandhofweg 16, A Stainz, Reg.Nr.
Ticket Nord GmbH., Heumühlgasse 11, A Vienna, Reg.Nr.
Furtheron also called “the companies”.
”eventim” is a europeanwide registered trademark of CTS Eventim AG, Bremen, Germany.
"ÖsterreichTicket" (ÖT) is the registered trade mark of the company Ticket Express, limited company for the production and sales of electronic admission tickets, A 1040 Vienna, Heumühlgasse 11. Member of the Chamber of Commerce Vienna, section leisure companies. Trade licence for the free trade „Ticket Office“ with the number Reg.Z. 5599/f/4/5. Registered with the Trade Court Vienna with the FN number 142099w as well as with the tax office for the 4., 5., and 10. districts with the tax number 213/0690 and the UID ATU 405 98 509 DVR number.
Orders
All orders – whether by telephone, fax or e-mail or online bookings (Internet, W@P, SMS, etc.) are binding and can not be cancelled or changed.
When ordering by internet the sales application uses several steps – shown as „step 1“ to „step 5“ (“ÖT Shop”) respectively “step1” to “step4” (eventim shop). Step 1 – Choice of event, log in process, and choice of the number of tickets per ticket category. – Step 2 – Choice of the method of delivery or pick up. Step 3 – Choice of method of payment and entry of personal data (In the eventim-shop, step 3 is included in step 2). Step 4/3 – Recapitulation of all data, last control, agreement with the general terms and conditions, sending the order. Step 5/4 – Confirmation of the order by ÖT/eventim.
Payment
Payment is generally offered through Credit Card (Mastercard, VISA) and by prepayment to a local bank account. Credit Card payments are processed by Ticket Express GmbH., Wien through CTS Eventim AG, Bremen. All Credit Card payments are processed in EUR. There may also other methods of payment be available in different countries.
Delivery, Use
Please be very careful with the use of mobile tickets to avoid the loss of data. If a mobile ticket is lost ( by deletion or the loss of the mobile telephone ) please contact your mobile phone provider. The loss of any other admission authorisation can not be compensated. Admission authorisations must not be misused, copied or altered.
Mobile Tickets ( admission authorisations that are on a mobile telephone or PDA ) or print@home-tickets (admission authorisations printed directly from the companie’s internet application) must not be copied or sent on. Admission is based on the first entry ( the first ticket that is accepted with its definite identification is valid. Following tickets with the same identification are automatically invalidated by the first. )
With the use of the admission authorisation the user accepts the general terms and conditions of the organiser and the rules of the house of the event location.
Event cancellation, changes, refunds
The companies are only the traders or agents of the tickets and are not responsible for the refund of admission prices, but will make all effort with the organiser to do such.
In the case of cancellation of an event the ticket(s) can be returned up to one month after the date of the planned event, as long as there is no disagreement with the terms and conditions of the organiser or event location, with the same method they were received ( either to the outlet where they were purchased, or in the case of a telephone, fax or online booking by sending the original tickets(s) by registered mail to the company in your home country (see first paraphe here or the contact section of the local eventim homepage) or to Ticket Express, Heumühlgasse 11, A 1040 Vienna, with name, account number and bank code for the refund.) The return of admission tickets to an outlet can only be done at the earliest the next following Monday after the date of the announcement of the cancellation. Owners of mobile tickets or print@home-tickets will receive, without further claim, the price paid refunded in the same way the ticket was paid. The ticket is invalidated by this process.
Minimal or justified changes to the cast or the programme is a reserved right. In the case of cancellation, postponement or changes to cast and programme expenses incurred (e.g. journey, hotel, outlet charges, or delivery charges ) will definitely not be reimbursed.
Data security
The customer accepts that the data provided by him electronically will be electronically used by ther companies for the purpose of fulfilling the contract. He also agrees to a transfer of these data within the legal provisions and restrictions of the data protection laws to companies in within the same group as well as to the event organisers concerned. The customer is made aware that this agreement can be revoked at any time.
Area of validity, place of jurisdiction, law
The same terms and conditions also apply to all the compnies as well as the licensees of ÖT- or eventim-Sales-Software within the scope of sales with the ÖsterreichTicket- or eventim System.
Place of jurisdiction for corporate clients is the legally competent court in Vienna, for private clients their local legally competent court. Austrian law will apply excluding collision norms.
Eventim.sk s.r.o., Hajdukova 17, SK Bratislava, Reg.Nr.
Eventim.si d.o.o., Tivolska 25, SLO Ljubljana, Reg.Nr.
Eventim d.o.o. (HR), Kupinecka 4, HR Zagreb, Reg.Nr.
TEX Hungary Kft., Révay köz 4., H Budapest, Reg.Nr.
Ticket Express GmbH., Heumühlgasse 11, A Vienna, Reg.Nr. 142099w
Ö-Ticket Südost GmbH., Neunkirchner Straße, A Wr. Neustadt, Reg.Nr.
ÖTS GmbH., Brandhofweg 16, A Stainz, Reg.Nr.
Ticket Nord GmbH., Heumühlgasse 11, A Vienna, Reg.Nr.
Furtheron also called “the companies”.
”eventim” is a europeanwide registered trademark of CTS Eventim AG, Bremen, Germany.
"ÖsterreichTicket" (ÖT) is the registered trade mark of the company Ticket Express, limited company for the production and sales of electronic admission tickets, A 1040 Vienna, Heumühlgasse 11. Member of the Chamber of Commerce Vienna, section leisure companies. Trade licence for the free trade „Ticket Office“ with the number Reg.Z. 5599/f/4/5. Registered with the Trade Court Vienna with the FN number 142099w as well as with the tax office for the 4., 5., and 10. districts with the tax number 213/0690 and the UID ATU 405 98 509 DVR number.
Orders
All orders – whether by telephone, fax or e-mail or online bookings (Internet, W@P, SMS, etc.) are binding and can not be cancelled or changed.
When ordering by internet the sales application uses several steps – shown as „step 1“ to „step 5“ (“ÖT Shop”) respectively “step1” to “step4” (eventim shop). Step 1 – Choice of event, log in process, and choice of the number of tickets per ticket category. – Step 2 – Choice of the method of delivery or pick up. Step 3 – Choice of method of payment and entry of personal data (In the eventim-shop, step 3 is included in step 2). Step 4/3 – Recapitulation of all data, last control, agreement with the general terms and conditions, sending the order. Step 5/4 – Confirmation of the order by ÖT/eventim.
Payment
Payment is generally offered through Credit Card (Mastercard, VISA) and by prepayment to a local bank account. Credit Card payments are processed by Ticket Express GmbH., Wien through CTS Eventim AG, Bremen. All Credit Card payments are processed in EUR. There may also other methods of payment be available in different countries.
Delivery, Use
Please be very careful with the use of mobile tickets to avoid the loss of data. If a mobile ticket is lost ( by deletion or the loss of the mobile telephone ) please contact your mobile phone provider. The loss of any other admission authorisation can not be compensated. Admission authorisations must not be misused, copied or altered.
Mobile Tickets ( admission authorisations that are on a mobile telephone or PDA ) or print@home-tickets (admission authorisations printed directly from the companie’s internet application) must not be copied or sent on. Admission is based on the first entry ( the first ticket that is accepted with its definite identification is valid. Following tickets with the same identification are automatically invalidated by the first. )
With the use of the admission authorisation the user accepts the general terms and conditions of the organiser and the rules of the house of the event location.
Event cancellation, changes, refunds
The companies are only the traders or agents of the tickets and are not responsible for the refund of admission prices, but will make all effort with the organiser to do such.
In the case of cancellation of an event the ticket(s) can be returned up to one month after the date of the planned event, as long as there is no disagreement with the terms and conditions of the organiser or event location, with the same method they were received ( either to the outlet where they were purchased, or in the case of a telephone, fax or online booking by sending the original tickets(s) by registered mail to the company in your home country (see first paraphe here or the contact section of the local eventim homepage) or to Ticket Express, Heumühlgasse 11, A 1040 Vienna, with name, account number and bank code for the refund.) The return of admission tickets to an outlet can only be done at the earliest the next following Monday after the date of the announcement of the cancellation. Owners of mobile tickets or print@home-tickets will receive, without further claim, the price paid refunded in the same way the ticket was paid. The ticket is invalidated by this process.
Minimal or justified changes to the cast or the programme is a reserved right. In the case of cancellation, postponement or changes to cast and programme expenses incurred (e.g. journey, hotel, outlet charges, or delivery charges ) will definitely not be reimbursed.
Data security
The customer accepts that the data provided by him electronically will be electronically used by ther companies for the purpose of fulfilling the contract. He also agrees to a transfer of these data within the legal provisions and restrictions of the data protection laws to companies in within the same group as well as to the event organisers concerned. The customer is made aware that this agreement can be revoked at any time.
Area of validity, place of jurisdiction, law
The same terms and conditions also apply to all the compnies as well as the licensees of ÖT- or eventim-Sales-Software within the scope of sales with the ÖsterreichTicket- or eventim System.
Place of jurisdiction for corporate clients is the legally competent court in Vienna, for private clients their local legally competent court. Austrian law will apply excluding collision norms.
