FAQs / INFORMATION ON TICKET SALES FOR THE RAMMSTEIN CONCERT ON 22.08.2019 IN ERNST HAPPEL STADIUM, VIENNA
• When can I buy tickets?
Pre-sale will begin on Thursday, 08.11.2018, 10:00, via www.eventim. ……
We recommend all interested customers to create an account at www.eventim... in advance, in order to be able to complete the order process once the presale starts.
• Where can I buy tickets from?
The official presale only takes place at www.oeticket.com. Any other ticket providers who offer Rammstein tickets for sale are NON-AUTHORIZED dealers. Rammstein tickets purchased by unauthorized dealers are not eligible for entry.
• How many tickets can I buy?
A maximum of 6 tickets per order and customer are allowed. The commercial resale of tickets, as well as the private resale of tickets at inflated prices is prohibited! If the buyer violates any specific conditions established by the promoter that have been mentioned here, or in the case of an attempted circumvention (e.g. violation of the prohibition of resale, an attempt to circumvent the ticket limit by registering and using multiple user profiles etc.), the order can be canceled.
• But we would like to go to the concert together as a larger group (more than 6 people). How is that possible?
You must try to place multiple orders with multiple customers.
• How can I pay?
All payment methods can be found at www.eventim....
• How will I receive my tickets?
The tickets are sent after successful receipt of payment and verification of the details via the postal service, or as print@home e-tickets. As soon as this check is completed and the tickets are sent, you will receive an automatic shipping confirmation by e-mail. For shipping within ……………….will be charged.
• How do I purchase wheelchair tickets?
For wheelchair tickets, please contact email@example.com or 0043 1 96096
• Can I buy tickets as a gift?
The tickets are personalized, which means that the name of each visitor must be filled out at the time of purchase, and will be printed on the tickets. The name will be recorded in the course of the order process and must match the identity card which has to be provided by each visitor upon admission.
• What is personalization?
Personalization means that tickets for events are linked to people. In visitor personalization, the name of the visitor is recorded for each individual ticket.
• Why personalize?
Tickets for Rammstein are sold exclusively with visitor personalization. This means that each ticket is tied to a specific person, who is the holder of the visitation right; only the visitor on the ticket will be granted admission to the event.
In addition, there is a purchase limit of a maximum of 6 tickets per customer.
The personalization and limitation of tickets is done for reasons of fairness and to avoid a secondary market, where tickets are often offered at inflated prices. This special and deliberate regulation of presale should give as many fans as possible the opportunity to buy tickets at fair prices.
• What do I have to consider when buying a ticket?
Please keep the first and last names of all the people for whom tickets will be purchased at hand. These names must be entered during the buying process.
In the course of the purchase process you will:
- accept the terms and conditions of oeticket,
- accept the personalization terms and conditions of the organizer Arcadia Live GmbH,
- confirm that you are permitted to personalize the tickets in the name of others.
• My name is on the tickets, but I cannot attend the concert?
You will find all information here, from March 1st, 2019.
- When should we arrive at the stadium?
Please arrive on time, doors are expected to open at 5PM. There may be delays due to traffic and admission controls. The sooner you get there, the better. Due to the person and ticket checks, longer admission times than usual are to be expected. Thank you for your understanding.
• How will access control work on the show day?
Only people whose full name is registered in the ticket system AND printed on the ticket AND who can identify themselves with photo ID will be admitted to the event.
No entry is granted if the above mentioned conditions are not met.
Info points will be available for any queries on the show day.
• Is there an age limit?
No ticket sales to children under 10 years are permitted. Children under the age of 10 will not be admitted to the event, even when accompanied by a parent or guardian.
In addition, the Vienna Youth Protection Law applies.
• The following items are prohibited:
o Photo cameras with removable lenses or focal lengths exceeding 200mm
o all video cameras
o Go Pros
o Selfie sticks
o all umbrellas
o Cans, glass bottles, PET bottles
o TetraPaks larger than 0,25l
o Tupperware for food
o Tupperware bottles
o Gifts for the artists
o sound recording devices
o Power banks that are larger than twice the size of a regular smartphone
o Laser Pointer
o Flashlights, bicycle lamps
o Posters larger than A3
o flagpoles of every kind
o Other glass containers (perfume, deodorant etc.)
o spray cans (deodorant, hair spray etc.)
o Fireworks, especially sparklers
o Weapons of every kind (including knives, pepper sprays)
o Other bulky items (backpacks, suitcases, armchairs, stools, blankets, scooters, skateboards, seat cushions,…)
• The complete general terms and conditions of the organizer Arcadia Live GmbH can be found at www.arcadia-live.com/agb