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RAMMSTEIN FAQ

FAQs / INFORMATION ON TICKET SALES FOR THE RAMMSTEIN CONCERT ON 11.07.2023 IN Puskás Aréna, BUDAPEST

on 05 Sep

• When can I buy tickets?

Pre-sale will begin on Thursday, 08.09.2022, 10:00, via www.cts.eventim.hu and www.funcode.hu. For official fan club members, pre-sales are only available at www.cts.eventim.hu.

All other ticket sellers offering Rammstein tickets for sale during the pre-sale period are not official retailers.

Rammstein tickets purchased from unofficial dealers do not entitle the holder to admission.

For full ticket sales, Eventim and Funcode are the official ticket vendors for the event.

The FUNCODE and the EVENTIM are the official ticket sellers of the entire ticket sales period.

o Members of the Rammstein fan club "LIFAD" will have the opportunity to purchase tickets during an exclusive presale from Tuesday, 06.09.2022 10 am until Wednesday, 07.09.2022, 10:00 am. A LIFAD membership subscription will still be possible within this period in order to access the fan club presale.

o As this is a limited LIFAD ticket contingent, there is no guarantee that every LIFAD member will be able to obtain tickets in the fan club presale.

- A maximum of 2 tickets per order and customer are allowed during LIFAD pre-sale

o We recommend all those interested in tickets to create a customer account at eventim.com/rammstein in advance, in order to be able to complete the order process more quickly later, when the presale starts.

• Where can I buy tickets from?

The official presale only takes place at www.cts.eventim.hu and www.funcode.hu. Any other ticket providers who offer Rammstein tickets for sale are NON-AUTHORIZED dealers. Rammstein tickets purchased by unauthorized dealers are not eligible for entry.

• How many tickets can I buy?

A maximum of 4 tickets per order and customer are allowed. The commercial resale of tickets, as well as the private resale of tickets at inflated prices is prohibited! If the buyer violates any specific conditions established by the promoter that have been mentioned here, or in the case of an attempted circumvention (e.g. violation of the prohibition of resale, an attempt to circumvent the ticket limit by registering and using multiple user profiles etc.), the order can be canceled.

• But we would like to go to the concert together as a larger group (more than 4 people). How is that possible?

You must try to place multiple orders with multiple customers.

• How can I pay?

All payment methods can be found at www.cts.eventim.hu.

• How will I receive my tickets?

The tickets are sent after successful receipt of payment and verification of the details via the postal service, or as print@home. As soon as this check is completed and the tickets are sent, you will receive an automatic shipping confirmation by e-mail.

• How do I purchase wheelchair tickets?

For wheelchair tickets, please contact: info@tex.hu

• Can I buy tickets as a gift?

The tickets are personalized, which means that the name of each visitor must be filled out at the time of purchase and will be printed on the tickets. The name will be recorded in the course of the order process and must match the identity card which has to be provided by each visitor upon admission. During the admission process if one’s name on their provided ID and on the ticket does not match, entry of the ticket holder can be denied.

• What is personalization?

Personalization means that tickets for events are linked to people much like for plane tickets. In visitor personalization, the name of the visitor is recorded for each individual ticket, the person who will enter the venue with that ticket, not the purchaser. Only the person whose name is on the ticket will be granted admission to the event.

• Why personalize?

Tickets for Rammstein are sold exclusively with visitor personalization. This means that each ticket is tied to a specific person, who is the holder of the visitation right; only the visitor on the ticket will be granted admission to the event. In addition, there is a purchase limit of a maximum of 4 tickets per customer. The personalization and limitation of tickets is done for reasons of fairness and to avoid a secondary market, where tickets are often offered at inflated prices. This special and deliberate regulation of presale should give as many fans as possible the opportunity to buy tickets at fair prices.

• What do I have to consider when buying a ticket?

Please keep the first and last names of all the people for whom tickets will be purchased at hand. These names must be entered during the buying process. In the course of the purchase process you will: - accept the terms and conditions of www.cts.eventim.hu, - accept the personalization terms and conditions of the organizer Live Nation Central and Eastern Europe Kft. ,

- What do the tickets look like?

- For the Rammstein concert, there will be specially produced edition tickets with their own artwork.

• My name is on the tickets, but I cannot attend the concert?

There will be an option later on, with controlled conditions, to alter the visitor name on the ticket, which only can be initiated by the original purchaser of the ticket. More information about the process can be found on the cts.eventim.hu webpage, from March 1st, 2023.

· When should we arrive at the stadium?

Please arrive on time, doors of the Puskás Arena are expected to open at 4:30 PM. There may be delays due to traffic and admission checks. The sooner you get there, the better. Due to the person and ticket checks, longer admission times than usual are to be expected. Thank you for your understanding.

• How will access control work on the show day?

Only people whose full name is registered in the ticket system AND printed on the ticket AND who can identify themselves with photo ID will be admitted to the event. No entry is granted if the conditions mentioned above are not met. Info points will be available for any queries on the show day.

• Is there an age limit?

No ticket sales to children under 6 years are permitted. Children under the age of 6 will not be admitted to the event, even when accompanied by a parent or guardian. Children under 14 must be accompanied by an adult. • The following items are prohibited:

Any bag over the size of A4

o Photo cameras with removable lenses or focal lengths exceeding 200mm o all video cameras o Go Pros o Tablets o Selfie sticks o all umbrellas o Cans, glass bottles, PET bottles o TetraPaks larger than 0,25l o Tupperware for food o Tupperware bottles o laptops o Gifts for the artists o sound recording devices o Power banks that are larger than twice the size of a regular smartphone o Laser Pointer o Flashlights, bicycle lamps o Posters larger than A3 o flagpoles of every kind o Other glass containers (perfume, deodorant etc.) o spray cans (deodorant, hair spray etc.) o Fireworks, especially sparklers o Weapons of every kind (including pistols, knives, pepper sprays) o drones o Binoculars o noisemakers o Other bulky items (backpacks, suitcases, armchairs, stools, blankets, scooters, skateboards, seat cushions,…)

The complete general terms and conditions of the organizer Live Nation Central and Eastern Europe Kft. can be found at www.livenation.hu