Shopping process
If you need help when using these pages we are available on Mon – fri from 09:00 to 17:00 at

the telephone number +36-30 505 0666. The price of the call is 40HUF/minute.

If you have any question, please contact us
href="http://customercare.oeticket.com/web/Content/en-HU">here
.

TABLE OF CONTENTS
CHOOSE EVENT AND PERFROMANCE
CHOOSE YOUR TICKETS (Best seat booking / seatmap booking)
SHOPPING CART
STEP 1 - REGISTRATION
STEP 2 – DELIVERY INFORMATION
STEP 3 – PAYMENT INFORMATION
STEP 3a – INVOICE ADDRESS (optional)
ORDERSUMMARY
PURCHASE CONFIRMATION
Tex Hungary Carefree


TICKETSHOP HELP

When you have decided to order click at the event of you choice on „Tickets“ we will then accompany you through the necessary steps of your order. Don’t worry – your order will only be processed when at the end of the ordering process you hit the „place order“ button. The total amount is only charged by us when we have sent you the tickets.

CHOOSE YOUR TICKETS
Click on „Tickets“ next to the event of your choice. You can now choose the date and/or time of the performance. Click on „Ticket“ again at the appropriate date and /or time. In this step the different price categories including the description of the type of ticket/ standing room, seats etc. are shown. There are 2 possiblities of choosing your tickets that will be explained in detail in Step 2a and Step 2b:
- Best seat booking (best seats of the chosen category)
- Seatmap booking (choose your seat via interactive seatmap)

ATTENTION: the chosen tickets chosen will be reserved for you for 20 minutes in the shopping cart after which the reservation is expired. You can only choose a maximum of 8 tickets per category, if you wish to order more then click on „Choose further tickets for this event“ above the contents of the shopping cart.

BEST SEAT BOOKING
During an order the best seats ( next to each other ) are automatically booked for the category chosen. As an alternative, for some events, a seating plan booking is offered where you as customer can choose your seats with the interactive seating plan like at the cinema. ( see step 2b – Seating plan booking ).

SEATING PLAN BOOKING
For some events you can choose your seats directly in the interactive seating plan. Click on the symbol to start the seating plan booking. ( Attention: If you use a pop-up blocker it must be deactivated. To be able to use the seating plan booking Java must be installed on your computer. You can download Java for free here: java.com ).
If you are using Chrome Version 42 or higher, an additional configuration step is required to continue using NPAPI plugins (such as for exmple Java):
1. In your URL bar, enter: chrome://flags/#enable-npapi
2. Click the Enable link for the Enable NPAPI configuration option.
3. Click the Relaunch button that now appears at the bottom of the configuration page.
In the pop-up that opens you can see a seating plan. When you click on to the area of your choice you will be zoomed in. In the navigation window you can enlarge or reduce the scale and scroll the area chosen. By clicking the upper navigation field you will be returned to the main window. Now choose your seats by clicking on a coloured marked seat ( the price category is then explained in the caption to the right ). Here you can choose, if applicable, a discount ( attention: this is checked during admission ). Please note that when discounts are to be chosen only one type of discount can be chosen at one time. Choose for example seat Nr.2 at the normal price and afterwards seat Nr. 3 at the children’s price. Seats or discounts which were incorrectly chosen can be deleted immediately in the select window. To confirm your order click on the shopping cart symbol

SHOPPING CART
Like in a real supermarket you can collect different articles in your shopping cart before you go to the cash desk to pay for them all. Individual items can be removed from the shopping cart at any time. You can directly access the shopping cart from anywhere by clicking the shopping cart icon at the top of a page. In the status bar the number of tickets already reserved and the actual total amount are shown. Once you’re satisfied with the chosen items in shopping cart, please use button “proceed to checkout” to continue.

STEP 1 – REGISTRATION
You will now be asked to register with your email address. In case you already have an account please switch to “returning customer” and enter your previously chosen password*. Click on “Sign in & continue” to proceed to next step.
* In case you forgot your passwort please click on “password forgotten” link. Enter the email address you registered with and you will receive an email with further instructions to change your password.

STEP 2 – DELIVERY INFORMATION
Please choose your desired delivery type (courier delivery, pickup or print@home) and add necessary date for fulfillment of tickets. Click on the button below to proceed. In case there is more than one delivery / pickup method for your chosen delivery type, those will be shown in step inbetween. Please choose your desired method and click on the button below, eg for Print@Home “I will print my tickets”. You can get further information about delivery types by clicking on grey Information icon next to the choosen delivery type. Please note that delivery methods may vary depending on selected performance and time until event. In case you want to change your delivery mode later on, just click on “Change shipping” link next in STEP2.

STEP 3 – PAYMENT INFORMATION
On the bottom, your chosen delivery method and its details are now displayed. In the main window, you will now see possible payment methods. Please click on the desired method to get more information. In case you want to specify an invoice address (different from your delivery address – eg for company invoice), it can be specified in drop-down field clicking in "Add custom invoice information". In order to confirm your choice click on the button of the choosen payment type. In this step you also have the opportunity to choose “Tex Hungary Carefree” service. To add this service please click on option "YES, I want Tex Hungary Kft. Carefree protection". More detailed you can find info about Tex Hungary Kft. Carefree service below.

STEP 3a – INVOICE ADDRESS (optional)
In case you want to specify an invoice address (different from your delivery address – eg for company invoice), it can be specified in STEP3-Payment Information, in the drop-down field clicking in "Add custom invoice information". In case you made up your mind and don’t want to specify invoice address, just miss this step or just remove this field with clicking again on "Add custom invoice information".

SUMMARY OF ORDER – CONFIRMATION
On the right lower side appears again a summary of your complete order including delivery fees, your personal data and delivery address, method of delivery and method of payment. Please check these carefully. To now complete the order click on „place order“. With this step your order is binding and the amount will be booked from e.g. your credit card.“

PURCHASE CONFIRMATION
You now receive a message that your order was successfully completed. Within the next few minutes you will receive an e-mail a confirmation of your order with an order number. But you can print this immediately by clicking the printer symbol. In case you chose print@home (print your tickets), an additional button is displayed on this page, click on it and follow the instructions to print your tickets.
In case you buy any tickets via our webshop, clicking on Reserve tickets button you accept our Terms of use (Policies/Terms of use) for event tickets and vouchers. For all other questions about your order please take a look at our FAQs.

The "Tex Hungary Carefree"

What is “Tex Hungary Carefree”?

The advance sale for concerts and events frequently commences months before the event, and the tickets as a binding purchase tend to be anything but cheap – what if you fall ill or have an accident? “Tex Hungary Carefree” allows for carefree anticipation of the event of your choice. Whatever happens, your trouble will not be complicated by financial losses! Upon payment of the respective fee, Tex Hungary Kft. grants all customers a special withdrawal right from the ticket purchase. Under the following conditions, the withdrawal right may be claimed from the time of purchase until the beginning of the event: general terms and conditions. Especially when it comes to expensive tickets, the utilization of “ Treaty of peace” is worthwhile: comparatively little money grants you the option to refund your ticket, if push comes to shove.

How do I get Tex Hungary Kft’s “Tex Hungary Carefree” service?
During the purchasing transaction, the optional service “Treaty of peace” appears in your shopping cart. Check the box and click “refresh shopping cart.” “Tex Hungary Carefree ” appears as a new article on your shopping cart calculation (6,9% of ticket value in shopping cart). Please note that “Tex Hungary Carefree” can only be selected for the entire shopping cart. Tex Hungary Kft’s “ Tex Hungary Carefree” service may only be selected during the booking process; unfortunately, it cannot be purchased afterwards.

What to do in case of damage?
In case of damage according to the general terms and conditions immediately inform us (at the latest 30 min prior to event!) by telephone 06 30 56 97 220 and afterwards mail the following documents to the designated address: nyugalom@tex.hu
• a short letter including your current bank details
• a copy of the invoice you received with your tickets
• the original tickets that are to be refunded
• medical report or other confirmation as specified in the general terms and conditions.
Upon assessment of your documents, the value of the ticket will be transferred to your bank account or refunded to your credit card. Please note that incorrect and incomplete submission of documents may delay the processing time!

Please mail the documents named above to the following address:
Tex Hungary Kft.
Bajcsy-Zsilinszky út 31
1065 Budapest

For your own protection, we recommend mailing the documents by registered mail.
For all other questions about your order please take a look at our FAQs or contact us in
info@tex.hu.