Depending on the country of where the event is taking place and of the method of payment, you are contracting with one of the following companies:

Eventim.sk s.r.o., Hajdukova 17, SK Bratislava, Reg.Nr.

Eventim.si d.o.o., Tivolska 25, SLO Ljubljana, Reg.Nr.

Eventim d.o.o. (HR), Vice Vukova 8, HR Zagreb.

TEX Hungary Kft., Dózsa György út 1., H 1146 Budapest, Reg.Nr.

Ticket Express GmbH., Heumühlgasse 11, A Vienna, Reg.Nr. 142099w

Ö-Ticket Südost GmbH., Neunkirchner Straße, A Wr. Neustadt, Reg.Nr.

ÖTS GmbH., Brandhofweg 16, A Stainz, Reg.Nr.

Ticket Nord GmbH., Heumühlgasse 11, A Vienna, Reg.Nr.

Furtheron also called “the companies”.

”eventim” is a europeanwide registered trademark of CTS Eventim AG, Bremen, Germany.

"ÖsterreichTicket" (ÖT) is the registered trade mark of the company Ticket Express, limited company for the production and sales of electronic admission tickets, A 1040 Vienna, Heumühlgasse 11. Member of the Chamber of Commerce Vienna, section leisure companies. Trade licence for the free trade „Ticket Office“ with the number Reg.Z. 5599/f/4/5. Registered with the Trade Court Vienna with the FN number 142099w as well as with the tax office for the 4., 5., and 10. districts with the tax number 213/0690 and the UID ATU 405 98 509 DVR number.

Orders
All orders – whether by telephone, fax or e-mail or online bookings (Internet, W@P, SMS, etc.) are binding and can not be cancelled or changed.
When ordering by internet the sales application uses several steps – shown as „step 1“ to „step 5“ (“ÖT Shop”) respectively “step1” to “step4” (eventim shop). Step 1 – Choice of event, log in process, and choice of the number of tickets per ticket category. – Step 2 – Choice of the method of delivery or pick up. Step 3 – Choice of method of payment and entry of personal data (In the eventim-shop, step 3 is included in step 2). Step 4/3 – Recapitulation of all data, last control, agreement with the general terms and conditions, sending the order. Step 5/4 – Confirmation of the order by ÖT/eventim.


Payment
Payment is generally offered through Credit Card (MasterCard, VISA) and by prepayment to a local bank account. Payments with MasterCard and Visa are processed via Ticket Express Gmbh. Wien, Austria, all Credit Card payments are processed in HUF. In case foreign events, all Credit Card payments are processed in EUR. There may also other methods of payment be available in different countries.


Delivery, Use

Please be very careful with the use of mobile tickets to avoid the loss of data. If a mobile ticket is lost ( by deletion or the loss of the mobile telephone ) please contact your mobile phone provider. The loss of any other admission authorisation can not be compensated. Admission authorisations must not be misused, copied or altered.
Mobile Tickets ( admission authorisations that are on a mobile telephone or PDA ) or print@home-tickets (admission authorisations printed directly from the companie’s internet application) must not be copied or sent on. Admission is based on the first entry ( the first ticket that is accepted with its definite identification is valid. Following tickets with the same identification are automatically invalidated by the first. )

With the use of the admission authorisation the user accepts the general terms and conditions of the organiser and the rules of the house of the event location.



Event cancellation, changes, refunds

The TEX Hungary Kft is only the trader of the tickets and is not responsible for the refund of admission prices, but will make all effort with the organiser to do such.
Tickets can be refund just in case event cancellation based on the conditions of the Organisers.
In other cases, TEX Hungary can not change or refund any tickets.
With the ticket purchase, Buyes accepts the terms and conditions above.
TEX Hungary Kft. can guarantee the cancellation just as long as the organiser can grant the financial coverage for the cancellation and pay the deposit of the sold tickets for TEX Hungary Kft. If not, then the Organiser is responsible for ticket cancellation.

The tickets can be cancell and refund within maximum 30 days after the date of the event. If Organiser defines other conditions, then those can be apply.

Tickets can be refund just in the place of the order with the original event ticket. If ticket was bought via Call-Center or www.tex.hu webshop, please send an email to info@tex.hu with your name, order ID, bank account and bank code, which are needed to the refund. The original event tickets please send us back by registered mail to the address below:
TEX Hungary Kft.
1146 Budapest, Dózsa György út 1.
The ticket is invalidated by this process.

Minimal or justified changes to the cast or the programme is a reserved right. In the case of cancellation, postponement or changes to cast and programme expenses incurred (e.g. journey, hotel, outlet charges, or delivery charges ) will definitely not be reimbursed.


Data security
The customer accepts that the data provided by him electronically will be electronically used by ther companies for the purpose of fulfilling the contract. He also agrees to a transfer of these data within the legal provisions and restrictions of the data protection laws to companies in within the same group as well as to the event organisers concerned. The customer is made aware that this agreement can be revoked at any time.


Area of validity, place of jurisdiction, law
The same terms and conditions also apply to all the compnies as well as the licensees of ÖT- or eventim-Sales-Software within the scope of sales with the ÖsterreichTicket- or eventim System.

Place of jurisdiction for corporate clients is the legally competent court in Vienna, for private clients their local legally competent court. Austrian law will apply excluding collision norms.


TERMS OF USE TEX Hungary Kft.'s Tex Hungary Carefree

Upon payment of the respective fee, Tex Hungary Kft. grants all customers the special right to withdraw from a ticket purchase. Under the following conditions, the withdrawal right may be claimed from the time of purchase until beginning of the event:

Incidents justifying special withdrawal:

Illness, accident, death, pregnancy
• Serious illness, a serious accident, pregnancy complications or complications due to a death, given that the respective event occurred after the time of booking:
– of the eligible person
– of a related party who has booked and annuls the same event.
If several people have booked the same event, it may be annulled by up to 6 parties.

• In case of mental afflictions, special withdrawal is only granted on
– a psychiatrist’s confirmation of incapacity for work and
– presentation of the employer’s confirmation of absence due to incapacity for work.

• In case of chronic illness, special withdrawal is only granted if the event cannot be attended due to a medically attested, unexpected, acute aggravation. Special withdrawal is only granted on the premise that the state of health was stable at the time of ticket purchase.

• In case of pregnancy, special withdrawal is only granted
− if the pregnancy commenced after the ticket purchase and the event takes place after the 24th week of pregnancy,
− or if the pregnancy commenced after the ticket purchase and attending the event would put the unborn child at risk.

Delay and breakdown of public conveyance
If attendance of the event is impossible because of delay or breakdown of public transport on the way to the event (i.e., admission has closed or the event has already ended).

Breakdown of vehicle before arrival
If the private vehicle or cab taken becomes unfit to drive because of an accident or breakdown on the way to the event. Key and petrol mishaps are not covered.

Rescheduling of events on the part of the organizer
If an event is rescheduled or a venue changed and the ticket is valid for the new date or venue: should the entitled person be unable to attend the rescheduled event due to an incident justifying special withdrawal.

Cancellation of the event due to insolvency of the promoter
In case of insolvency proceedings, or decline of insolvency proceedings due to lack of assets by the organizer and cancellation of the event, the customer is granted a refund for the ticket he or she has already payed for if we receive his or her refund request in written form up to 30 days after the date of the event, and if the customer provides all information necessary for a bank refund. Any refund requests we receive more than 30 days after the date of the event will not be taken into consideration.



Duties in case of damage or loss

• In order to claim special withdrawal, the eligible person must report the incident justifying such withdrawal to the TEX Hungary Kft. in writing immediately after its occurrence (latest 30 min before the events begins) by one of the following means:
- telephone: +36 30 56 97 220
- email: nyugalom@tex.hu (up to 5 hours before the event only use phone)

• The eligible person (purchaser) is obliged to take any steps that may mitigate and clarify damage.

• The eligible person (purchaser) is obliged to fully attend to his or her contractual or legal duties to report, inform or conduct.

• If the damage occurred due to an illness or injury, the eligible person must ensure that the attending doctors are released from medical confidentiality toward the TEX Hungary Kft.

• If services performed by the TEX Hungary Kft. can be claimed toward a third party by the eligible person, the eligible person must uphold these claims and convey them to the TEX Hungary Kft.

• The following documents must be submitted to the TEX Hungary Kft. at the designated address:
– original ticket
– TEX Hungary Kft. invoice
– certification of death
– documents/official attestations confirming the occurrence of damage (e. g. detailed medical certificate including diagnosis, employer’s attestation, police report etc.)

Violation of duties

If the eligible person violates his or her duties, the TEX Hungary Kft. may waive or cut its services.


Incidents not covered

• Impaired healing process: if an illness or the aftereffects of an accident, an operation or medical intervention already existed at the time of ticket purchase and have not healed by the date of the event. If the aftereffects of an operation/medical intervention already planned at but conducted after the time of ticket purchase have not healed by the date of the event.

• Cancellation on the part of the organizer: if the organizer cannot or can only partly perform the contractual services, cancels the event or would have to cancel it due to concrete circumstances, and if the organizer is by legal or contractual terms obliged to reimburse the customer for the services not performed. This does not apply to a rescheduling of the event on the part of the organizer.

• Not covered under this policy are
− incidents occurring before or upon conclusion of the contract or ticket purchase,
− and incidents that are predictable for the eligible person at the time of conclusion of contract or ticket purchase.

• Events do not qualify for special withdrawal if they have been induced by the eligible person in one of the following ways:
– alcohol or drug abuse
– suicide or attempted suicide
– participation in strikes or civil unrests
– participation in races and training with motor vehicles or boats
– participation in hazardous activities consciously putting the participant at risk
– gross negligence or wilful intent
– committing or attempting to commit crimes

• The following events and their consequences do not qualify for special withdrawal: war, terrorist attacks, any kind of civil unrests, epidemics, pandemics, natural disasters and incidents involving nuclear, biological or chemical substances.

• Consequences of official decrees, e. g. confiscation of property, arrest or ban on leaving the country, do not qualify for special withdrawal.

• If the assessor (expert, physician etc.) directly benefits or is related to the eligible person by birth or by marriage.

Definitions

• Related parties shall mean:
– relatives (married spouse, parents, children, parents-in-law, grandparents and siblings)
– the partner, as well as his or her parents and children
– guardians of minors who do not travel, or relatives in need of care

• Organizer
Any business/organization/company performing the event services for the eligible person on the basis of a contract shall be considered an organizer.

• Public conveyance
Any public carrier running regular routes on the basis of a schedule and licensed to carry all fare-paying passengers. Cabs and rented cars are not considered public conveyance.

• Breakdown
Any sudden and unexpected failure of a vehicle that is caused by an electric or mechanical malfunction and resulting in the impossibility or legal impermissibility to continue the journey. Broken tires, lack of petrol, keys locked in the vehicle and discharged battery are equated with breakdowns. Loss or damage of vehicle keys and wrong petrol are not considered breakdowns and are not covered under this policy.

• Personal accident
An accident shall be the sudden, unintended impact of abnormal external factors damaging the human body.

• Motor vehicle accident
An accident shall be the damage of a motor vehicle, caused by the sudden and violent impact of external means and resulting in the impossibility or legal impermissibility to continue the journey; in particular incidents involving crash, collision, tipping over, falling down, and being mired, stuck or sunk.

• Serious illness/serious aftereffects of an accident
Illnesses or aftereffects of accidents shall be considered serious if they result in temporary or permanent incapacity for work.