General Terms and Conditions
Eventim.hu- General Terms and Conditions
Preamble
1. CTS Eventim Hungary Kft. only sells tickets and is not the Organiser of the events it offers. The given third party organisers (“Organisers”) are responsible for the organisation of the events and are also the ones who issue the tickets. The purchase of an admission ticket establishes an exclusive contractual relationship between the purchaser/ticket holder ("User") and the relevant Organiser to attend the event. This relationship may be subject to the Organiser's own standard terms and conditions and the relevant venue's own rules.
2. These General Terms and Conditions ("GTC") define the contractual relationship between CTS Eventim Hungary Kft. as the Service Provider through and any user purchasing admission tickets for events organised by third parties as Organisers through the website www.eventim.hu.
1. Scope of the GTC
1.1. The present GTC apply exclusively to all contracts and orders relating to tickets, products and services purchased on https://www.eventim.hu/ (the "Website") and its subdomains in respect of CTS Eventim Hungary Kft.
2. SERVICE PROVIDER'S DETAILS:
Service Provider's name: CTS Eventim Hungary Kft.(hereinafter referred to as "Service Provider")
Service Provider's registered seat and postal address: 1139 Budapest, Váci út 91/A 3.em.
Service Provider's e-mail: info@eventim.hu
Company registration number: 01-09-877903
Tax number: 13878131-2-41
Registering authority's name: Court of Registration of the Metropolitan Regional Court of Budapest
Hosting provider's name: Perftech d.o.o.
Hosting provider's registered seat: Baragova ulica 7E, 1000 Ljubljana, Slovenia
Hosting provider's phone number: +386 1 588 44 00
Hosting provider's e-mail: info@perftech.si
3. REGISTRATION/PURCHASE
3.1. By making a purchase/registration on the Website, the User declares that he/she has read and accepted the provisions of these GTC and that he/she has read the Data Protection Notice published on the Website. Ticket purchasers can be legal or natural persons. In the case of natural person purchasers/Users, only persons over the age of 16 may register and purchase tickets. The natural person User declares this during its registration or purchase and they are responsible for the completeness and authenticity of the data they provide.
3.2. The User is obliged to provide his/her own real data during the purchase/registration. The Service Provider excludes its liability if any User uses its services in the name of another person, using the data of another person.
3.3. The Service Provider will not be liable for any delay in delivery or any other problem or error caused by incorrect and/or inaccurate data provided by the User.
3.4. The Service Provider will not be liable for any damage resulting from the User forgetting his/her password or if it becomes accessible to any unauthorized person for any reason not attributable to the Service Provider.
4. RANGE OF TICKETS AND SERVICES AVAILABLE FOR PURCHASE
4.1. The tickets displayed may be ordered online. Ticket prices may exceed the prices indicated on the tickets. The prices displayed for tickets are to be understood in HUF or EUR depending on the event and include the statutory value added tax but exclude delivery charges and any system usage and other convenience fees. No extra packaging costs will be charged.
4.2 The Service Provider reserves the right to change the purchase price of the tickets at any time on the basis of the instructions of an Organiser and modify the extent of additional costs or service fees. The right to change the price does not apply to purchases already started.
4.3. On the Website, the Service Provider provides the name and description of the event in detail for which the ticket is valid. The Service Provider makes every effort to provide the information received from the Organisers to the Users. The Service Provider will not be responsible for the completeness and accuracy of the information received from Organisers.
4.4. If a promotional price is introduced, the Service Provider fully informs Users about the promotion and its exact duration.
4.5 The Service Provider or the Organiser may decide to issue personalized tickets for certain events, in which case the Service Provider is entitled to verify the User's data both at the time of purchase and at the time of admission.
4.6. The Service Provider reserves the right to determine the number of tickets that may be purchased by a User in one purchase or the number of tickets that may be purchased by one User as well as whether it is possible to sell partially or exclusively personalized tickets for certain events, or that the given event can only be visited with such a personalized ticket.
4.7 The User acknowledges that in the event of postponement of an event, the relevant Organiser is entitled to declare the tickets valid for the date of the postponed event. No tickets may be returned to the Service Provider or tickets may be refunded due to the postponement, unless the User proves that it is no longer in the User's interest to attend the event on the postponed date. This paragraph shall not apply if the event Organiser is responsible for the postponement of the event.
4.8. Ticket return insurance
For certain events, the Service Provider may allow the User to take out a Ticket return Insurance, provided that the User's place of residence is within the European Union or the European Economic Area. By taking out Ticket return Insurance, the ticket price will be refunded to the User in certain cases if the User is unable to attend the event for reasons for which the User is responsible (e.g. illness).
The insurance relationship is established between the User and the insurance company offering the insurance, the Service Provider acts as a permanent intermediary of the Insurance company in this legal relationship as a service mediated by it. The Ticket return Insurance is taken out and provides reimbursement according to the Insurance Terms and Conditions of the Insurer indicated on the Website. Claims are made directly against the Insurer by the User, without the involvement of the Service Provider, and the Service Provider does not participate in this and it is not liable for any reimbursement.
The insurance can only be taken out at the time of purchase.
Before purchasing Ticket return Insurance, please read these Terms and Conditions of Insurance, the Product Information and the Insurer's Privacy Policy, which are also published on the Website, in detail.
By purchasing the Cancellation Insurance as a service, the User expressly accepts the above terms and conditions by purchasing a ticket.
5. ORDERING PROCEDURE
5.1. After registration, the User can log in to the Website or log in during the purchase.
5.2. The User selects the event or artist and the date of the event.
5.3. The User selects tickets based on the best seat (seat reservation based on the ticket price) / interactive seating plan reservation and adds them to the basket.
5.4. The User can view the contents of his/her cart at any time, by clicking on the “Cart” or "View cart" icon.
If the Website offers the service, the User may conclude the Ticket return Insurance by clicking on the "Ticket return Insurance" button in the basket during the ordering process, according to the conditions set out in Section 4.7 of the GTC. The cost of insurance and the new total amount will be displayed in the cart.
5.5. If the User does not wish to buy any more tickets, check the number of tickets he/she wishes purchase. In the case of personalised tickets, you must provide the names of the persons for whom the ticket will be purchased and who will be entitled to enter with such valid ticket.
5.6. Click on the "Delete" or "Delete ticket" icon to delete the contents of your cart or click on the "Proceed to order" button.
5.7. Further steps to order: by clicking on the "Proceed to delivery method" button
5.7.1 Selecting the delivery method/fees/costs:
The methodof delivery depending on the type of tickets:
- Pre- printed tickets: courier service (for certain events)
- Ticket Direct tickets: tickets to be printed at home or for tickets to be displayed also electronically on mobil phones (for certain events)
- E-Ticket : for tickets to be displayed only electronically (for certain events).
Important! Please note that the ticket prices shown do not include the Service Fee.
Service fee: For tickets purchased on the Website, the Service Provider may charge a Service Fee of up to HUF 450 gross per ticket in addition to the ticket price including VAT and up to 3.9 % of the gross price of the ticket(s) (the current amount of which can be found on the shopping cart page), which is, among other things, the fee for services related to the operation of the website and the distribution of tickets.
Delivery fee : for tickets delivered by courier service, pre-printed tickets may be subject to an additional delivery fee, depending on the delivery method, to cover the cost of the mediated service. These charges are displayed in the shopping basket at the time of ordering. However, for Ticket Direct and E-tickets, there is no delivery charge.
There are no additional costs beyond the gross costs indicated on the shopping cart page.
Detailed and up-to-date information on the calculation of the Service Fee, the different delivery methods and delivery fees is available at http://www.eventim.hu/hu/szallitasi-modok-dijak .
For certain events, the User may – optionally – take out Ticket return Insurance for an additional fee, this fee will be indicated separately.
In addition, for events at foreign venues, the foreign Eventim partner may charge an additional handling fee, the exact amount of which you will be informed of at the time of purchase.
5.7. 2. Selecting the payment method: cash on delivery / payment by bank card (Visa/Mastercard)/PayPal
- Cash on delivery: If the ordered ticket is delivered by courier service, the User can pay the final amount of the order to the courier in cash upon receipt of the ordered ticket(s).
- Online by bank card: The User has the possibility to pay the total amount of the order online by bank card through the secure payment system of the financial service provider used by the Service Provider.
Credit card payment partner: the SimplePay online payment system developed and operated by OTP Mobil Kft., whose General Terms and Conditions for customers are available at the following link: https://simplepay.hu/vasarlo-aff/.
PayPal payment system: payments using PayPal are made through PayPal's secure system. If the User already has a PayPal account, the e-mail address and password provided at registration are required for payment, after which the amount can be settled using the credit card associated with the account. If the User is not registered with PayPal, and for further information and the PayPal Terms and Conditions are available at www.paypal.com .
Apple Pay or Google Pay payment systems are also available for payment. These payment solutions make it possible to pay without physically using the card, both on Android and IOS phones, smart watches and tablets. The terms and conditions of Apple pay are available: https://applecash.greendot.com/termsconditions/, the terms and conditions of Google Pay are available: https://payments.google.com/payments/apis-secure/get_legal_document?ldo=0&ldt=googlepaytos&ldl=hu
Online payment service provider: KPS Interactive Media GmbH & Co. KG (Contrescarpe 75A, 28195 Bréma, Németország; elérhetőség: telefonszám: +49 421 36 66 05; Fax: +49 421 36 66 505; https://www.kps-payment.de/en/services/payment/ ).
In the case of domestic events, your order will be fulfilled via secure connection with CTS Eventim AG & Co. KGaA (Contrescarpe 75A, 28195 Bremen, Germany). In the case of events abroad, your order will be fulfilled via SSL security connection by CTS Eventim Austria GmbH, Vienna, Austria.
In the case of domestic events, all credit card payments will be processed in HUF.
Data transmission in case of credit card payments with 3D Secure Due to legal requirements (the Payment Services Directive, “PSD2”), and/or to protect against fraudulent use of credit card data, the 3D-Secure procedure is usually applied. With 3D- Secure, browser data, credit card data, address data (billing address, email address), as well as the transaction amount and currency will be transferred to the credit card issuer via the credit card organizations. This data is used by the card-issuing institute to determine the fraud risk of the transaction; depending on the amount and calculation result, an authentication of the payment transaction e.g. via TAN or app may be required.
In the case of events abroad, all credit card payments are processed in EURO, i.e. the value of the order is converted into Euro at the daily exchange rate. Please be aware that, due to the different deadlines for credit card settlements, the HUF debit shown on your card may differ from the one indicated in the order. The difference may be both positive and negative, depending on the difference in the Euro exchange rate at the time of the purchase and the time of charging your card.
More information: https://www.eventim.hu/en/payment_methods/
5.7.3. Login with username and password / Registration with e-mail address or Facebook account
5.7.4. Provision of billing information (optional if different from the delivery address).
It is not possible to change billing data afterwards.
5.7.5. Depending on the payment method:
‒ in respect of bank cards: enter bank card details, check order details, continue payment.
‒ in respect of cash on delivery: check order details, proceed with payment.
5.8. Correcting errors in the data entered: The User can always go back to the previous phase before completing the process of ordering and correct the data entered. When ordering, the User may view or modify the content of the cart. If the User wishes to delete the products in the cart, he/she can click on the "Delete" or "Remove this group of tickets" button. During the ordering process, the User will always have the possibility to correct/delete the data entered.
5.9. The final amount payable includes all gross costs (service and delivery charges) based on the order summary and confirmation letter. These charges are shown in the cart at the time of ordering; no further costs other than indicated will arise.
5.10. After 21 minutes and 55 seconds, the cart period for ordering expires and the tickets in the cart are automatically deleted, if no payment is made.
5.11 After providing the above details, the User can submit his/her order by clicking on the "Order" or "Confirm and submit your order" button. By placing an order, the User acknowledges that a payment obligation arises.
5.12. After sending the order, the User receives an e-mail confirmation. If this confirmation is not received within 48 hours of the order being placed, the User will be released from the binding period or the obligation to enter into a contract. The order or its confirmation will be deemed to have been received by the Service Provider or the User respectively at the time when it is made available to him/her. The Service Provider excludes its liability for confirmation if the confirmation is not received in time because the User entered an incorrect e-mail during registration or because the storage space of his/her account is full, and he/she is unable to receive messages.
5.13. If the User requested delivery, the User can send a request for an invoice (detailing the VAT) within 7 days, indicating the billing name, address; postal name, address and date of purchase to the following e-mail: konyveles@eventim.hu
5.14. If the User has chosen the Ticket Direct option, in this step he/she can print out his/her tickets (which will also be sent by the Service Provider in a separate e-mail at the same time as the confirmation e-mail), or he/she can show his/her electronically displayed tickets on his/her mobile phone when he/she accesses to the show. However, in the case of certain events, the Service Provider reserves the right – in order to prevent fraud – to send the image/barcode of the purchased printed, Ticket Direct or E-ticket tickets to the User at a later date according to the choice of the Service Provider, however, the contract is concluded between the parties at the time specified in Section 6.1 by sending the transaction number. The Service Provider shall provide customers with separate information about this on the Website prior to the purchase.
5.15. In the event of any error or omission in the products or prices on the Website, the Service Provider reserves the right to correct the same. In such a case, as soon as the error has been detected and corrected, the Service Provider informs the User of the correct data immediately. The User can then confirm the order once again or withdraw from the contract.
6. PROCESSING OF ORDERS, CONCLUSION AND PERFORMANCE OF CONTRACTS
6.1. The offer to conclude a contract will be received from the User as soon as he/she clicks on the "Order" or "Confirm and submit your order" field. The contract between the User and the respective contracting partner (Organizer and/or the Service Provider) is concluded only upon confirmation of the Service Provider after payment, the Service Provider will issue and send the transaction number to the User immediately after the purchase. The transaction number sent by the Service Provider and the e-mail containing the ticket itself, its image/barcode/QR code constitute the Service Provider's confirmation, which confirmation and ticket can also be downloaded from the User's account.
6.2. The Service Provider is entitled to cancel the User's order for which a transaction number has already been issued (unilateral right of withdrawal), if the User breaches any special condition set by the Organiser or the Service Provider, which was brought to the User's attention prior to the sale. The same applies to any attempt to circumvent such conditions (e.g. violation of the rules on the limited number of tickets per User, violation of the terms of documentation, in particular the violation of the prohibition of resale, attempt at circumvention by registering and using several User profiles, etc.) or if the Organiser or the Service Provider has an outstanding claim against the User. Without the written consent of the event Organiser, the use of tickets for commercial, advertising or marketing purposes (e.g. competition winnings or other commercial use) is prohibited, and in particular it is forbidden to resell tickets on a commercial basis at the entrance premises of the sites/venues under the ownership or use of the Organiser. Cancellation/withdrawal may be declared implicitly by the crediting of the amount paid.
6.3 The Service Provider will always confirm electronically when it can fulfil the order.
6.4. The general deadline for performance is as follows: (except in the case specified in Section 5.14, when tickets will be sent later at the sole discretion of the Service Provider)
· Immediately for Ticket Direct and e-Tickets.
· In the case of home delivery, the Service Provider will deliver the tickets to the User within 7-21 working days, depending on the postal or courier service.
6.5. In the case of home delivery, the User is obliged to inspect the parcel in front of the courier upon delivery and, in the event of any damage to the products or packaging, to request a report to be made, and in the event of damage, the User is not obliged to accept the parcel. The Service Provider will not accept any subsequent complaints without a report. Parcels are delivered on working days between 08:00 am and 15:00 pm.
6.6 The Service Provider shall issue and send the invoice for the ticket purchase to the User in accordance with the applicable legislation.
6.7 Entry to the event is only possible with a purchased, intact and valid ticket, once, provided that after the entry , i.e. after the use of the ticket, the ticket does not entitled the holder to further entry or re-entry, and will therefore be invalidated as a result of the entry. The User expressly acknowledges this. There will be at least one entry point at the event where admission is possible with Ticket Direct and E-tickets, and TicketDirect tickets can be used both in printed form and presented on a mobile phone.
7. RETENTION OF TITLE; SET-OFF
7.1 If the User is a consumer, the Service Provider retains the title to the purchased product until the full amount of the invoice is paid. If the tickets are personal tickets, the rights granted by the ticket will pass on to the User upon payment of the full amount of the invoice.
7.2 If the User is not a consumer, the Service Provider retains title to the purchased items until all its outstanding liabilities arising from the business relationship with the User have been settled. If the tickets are personal tickets, the rights granted by the ticket will pass on to the User on condition that all outstanding liabilities arising from the business relationship with the customer have been settled in full. The relevant security rights may be transferred to third parties.
7.3 A non-consumer User does not have the right of set-off, unless the customer's counterclaim has been established in a final and binding court decision or has not been contested or has been acknowledged by the Service Provider. Furthermore, the non-consumer User is only entitled to set-off to the extent that the counterclaim of the User arises from the same contractual relationship.
7.4. If the User is in default of payment towards the Service Provider, all outstanding liabilities will become due and payable immediately.
8. RIGHT OF WITHDRAWAL
8.1. Pursuant to the provisions of Directive 2011/83/EU of the European Parliament and of the Council and Government Decree 45/2014 (II.26.) on the detailed rules of B2C contracts, the consumer has no right of withdrawal in the case of a contract for a service related to leisure activities if the contract stipulates a specific performance date or deadline (i.e. in the case of contracts for the purchase of tickets with a date).
9. EVENT CANCELLATION, CHANGES, REFUNDS, LIABILITY
9.1. The Service Provider only sells tickets and is not responsible for the organisation of the events or liable for the refund of ticket prices. When selling admission tickets, the Service Provider acts as a long-term intermediary or consignee of the event Organiser. The admission ticket entitles the person who buys it to be admitted to the Organiser's event. The purchase of an admission ticket establishes a contractual relationship between the Organiser and the User purchasing the admission ticket in relation to the participation in the event as an intermediated service provided by CTS Eventim Ltd. The Service Provider is solely liable for the appropriateness of ticket sales process and for customer information related to it. The purchase of an admission ticket therefore creates a civil legal relationship between the User who purchases the ticket and the Organiser of the event in relation to the intermediated services (event). The event Organiser is responsible for the service used and the Service Provider is responsible for ticket sales and Service Provider is not responsible for the obligations of the Organiser. By purchasing a ticket, the User who purchases the admission ticket expressly accepts the above terms.
9.2. If the event cannot be held on the date announced for reasons beyond the control of the Service Provider or the Organiser (e.g. force majeure), but the Organiser announces a new date for the event for the period up to 31 December of the year following the year for which the date was announced, the rules governing the cancellation of the event will not apply, tickets will not be refunded and will remain valid for the event to be held on the new date without any change. Changes to the laws governing attendance at an event, unless resulting in the event being cancelled, will not provide a basis for refunding tickets.
9.3. Tickets may be refunded only if an event is cancelled, at the place of purchase, within a 30-day limitation period from the date of the event, provided that the conditions for refund set out in the contract are fulfilled by the Organiser towards the Service Provider therefore the Service Provider will not refund the ticket price unless the Organiser gives the opportunity to do so through the Service Provider. In this case, please refer to the event Organiser's notices or the Website. If an event Organiser decides to postpone an event or change its venue, tickets will be valid for the new date or venue regardless of the fact of postponement or change of venue. In such cases the Organiser has the sole discretion to decide whether to refund or exchange ticket.
9.4. The Service Provider guarantees to refund the ticket price for cancelled events to the User as long as the Organiser provides the Service Provider with the funds necessary for the refund, i.e. the advance paid for the admission tickets sold is returned to the Service Provider. Otherwise, it is the sole liability and obligation of the Organiser to refund tickets.
9.5. In the event of a cancelled event, the User is not entitled to make any other claim or claim for damages against the Service Provider other than for the price of the ticket, which will be refunded by the Organiser. The User may only claim the ticket price subject to the conditions set out above, and is not entitled to claim any other fees, including but not limited to system usage fees and other convenience and service fees, commissions, delivery charges or expenses.
9.6. If an event is cancelled, tickets are refundable up to 30 days after the scheduled event date provided that the Organiser has provided the funds covering ticket prices. If the Organiser stipulates otherwise in connection with the redemption of tickets, those conditions prevail. In this case, we recommend that you follow the Organiser's announcements and the Website.
9.7. Refunds for tickets not purchased online you may receive a refund for your ticket at the point of purchase by presenting and surrendering the original ticket. If you have purchased your admission tickets by online or via the Call-Center or the Website, please send your refund request to our e-mail address (info@eventim.hu), stating your name, purchase ID number, account number and bank code, which are required for the refund, or, in the event of home delivery, you must send the original admission tickets by registered mail to the address below:
CTS Eventim Hungary Kft.
1139 Budapest, Váci út 91/A 3.em.
In some cases, to simplify the refund process, we may also use data collection questionnaires for this purpose. In this case, we will inform ticket buyers separately by email.
With the above redemption procedure the ticket becomes invalid.
9.8. Organisers reserve the right to make minor or justified changes to the cast or programme. In the event of cancellation or postponement, the Service Provider will not be liable for any costs incurred in connection with the change (e.g. travel, hotel, handling or transport costs) and shall not reimburse the costs arising from the changes.
9.9. The Service Provider is only liable for as long as the scope of the service it provides extends, i.e. it guarantees that the User and only the User may attend the event with the ticket.
9.10. The Service Provider does not assume any responsibility for the User's satisfaction with the performance, event or any programme connected to the ticket or that any content or information presented or received at the performance is what the User needs.
9.11. Furthermore, the Service Provider does not guarantee that the programmes organised by the Organiser and the related services will be uninterrupted and free of errors, nor that any errors will be corrected during the event. No oral or written information provided by the Service Provider to the User in connection with the event will provide possibility of asserting any legal claim. Any objections or complaints regarding the venue of the event may be submitted by the Users to Organiser, the Service Provider or the venue’s representatives via the hostesses, the security staff only until the closing time of the event - taking into account the nature of the event and the possibility of remedying such complaints.
9.12. The Organiser is obliged to organise the events. The User acknowledges that the Service Provider is not responsible for the holding of events attended with the purchased ticket or for the quality of the event. The terms and conditions of the legal relationship between the Ticket Holder and the Organiser in relation to participation in the event are set out on the Organiser's official website . Therefore, the Service Provider will not be a party to any dispute started between the Organiser and the Users on grounds of the poor quality of the event or the cancellation of the event. The conditions of attendance, the rules of the event or the institution where the event is held may vary significantly from one performance to another and from one event to another. The Organiser and/or the owner of the venue of the event is/are entitled to establish these rules, and therefore the User may inquire of the Organiser about these rules. It is mandatory to accept the Organiser's and/or the event's standard terms and conditions and home rules at the time of ticket purchase or entry.
9.13. The User is not entitled to resell the tickets to third parties. In any case, the reseller is in any case responsible for the resale, and the Service Provider cannot be held liable for any damage caused to third parties as a result of the resale. If the User does resell his/her ticket, the Service Provider reserves the right to cancel the resold ticket. The reseller will be fully liable for any damage resulting from such cancellation. The Organizer may also set a minimum age for participants in the event.
9.14. The User's right to withdraw from the contract due to a breach of obligations for which the Organiser or the Service Provider is not liable and in which the products or services are not defective is excluded.
9.15. The User acknowledges that the continuous operation and availability of the Website may be interrupted for reasons beyond the control of the Service Provider. Accordingly, the Service Provider does not guarantee the defect-free and uninterrupted operation of the Website or that access to the Website will be uninterrupted or defect-free.
9.16. The Service Provider is entitled to suspend the availability of the Website, in whole or in part, without any prior information or notice, for the maintenance and development of the Website or for other security reasons.
9.17. The Service Provider excludes liability for any damage caused by the User, the Organiser or any third party due to any act or omission that is non-compliant with the contract or is illegal. In no case will the Service Provider's liability exceed the value of the ticket price (excluding transport and other service and convenience fees) - subject to clauses 9.3. and 9.4. However, the Service Provider is liable without limitation for any damage caused intentionally by the Service Provider, as well as for any damage that causes harm to life, limb or health.
9.18. The Service Provider is not liable for any damage or misuse arising during or as a result of payment by bank card.
- The Service Provider shall not be liable for delays or other difficulties in performance, insofar as these problems are due to the provision of false and/or incorrect personal data provided by the User. It is the User's sole responsibility to preserve the tickets. The Service Provider shall not be liable for damages resulting from the damage to or loss of electronic or printed tickets provided to the User, or from their being out of the User's control, including their possible loss or transmission by the User .
10. COMPLAINT MANAGEMENT POLICY
10.1. It is the goal of the Service Provider to fulfil all orders to the full satisfaction of the customer and to a satisfactory quality. If the User should have a complaint about the contract or its performance, he/she may send it by e-mail or post.
10.2. CTS Eventim Hungary Kft. shall immediately examine oral complaints and, if deemed necessary, take legal remedies in relation with it. If the User does not agree with the handling of the complaint or immediate investigation is not possible, CTS Eventim Hungary Kft. shall draw up a record of the complaint and its related opinion and hand over a copy thereof to the User. The Service Provider will reply in writing to written complaints within 30 days. The Service Provider will give reasons for rejecting the complaint. A copy of the reply will be kept by the Service Provider for three years and will be presented to the supervisory authorities upon request.
10.3. Please be informed that if the consumer dispute between CTS Eventim Hungary Kft. and the User is not resolved after negotiations with CTS EVENTIM Hungary Kft., or if your complaint is rejected, you may take your complaint to an authority or an arbitration board, as follows:
10.4. The User may lodge a complaint with the consumer protection authority:
After investigating the complaint, the authority will decide whether to conduct a consumer protection procedure. The consumer protection authority acts on request or ex officio, therefore it investigates the market behaviour of CTS Eventim Hungary Kft. from the aspect of consumer protection. The consumer protection authority is the government agency. Contact details of the government agencies: https://fogyasztovedelem.kormany.hu/#/fogyasztovedelmi_hatosag
10.5. In the event of a complaint, the User has the right to apply to the arbitration board competent at his/her place of residence or habitual stay, or at the registered office of the Service Provider and, at the consumer's request, the arbitration board designated in the request as the competent arbitration board. Name of the arbitration board competent according to the registered seat of the Service Provider: Budapest Arbitration Board. Contact details of the arbitration boards:
Baranya Vármegyei Békéltető Testület
E-mail: info@baranyabekeltetes.hu
Telefon: +36 72 507 154
Székhely: 7625 Pécs, Majorossy I. u. 36.
Postacím: Pécs-Baranyai Kereskedelmi és Iparkamara által működtetett Baranya Vármegyei Békéltető Testület, 7625 Pécs, Majorossy I. u. 36.;
Borsod-Abaúj-Zemplén Vármegyei Békéltető Testület
Székhely: 3525 Miskolc, Szentpáli u. 1.
Postacím: 3501 Miskolc, Pf. 376.
Telefonszám: (46) 501-091 (új ügyek)
(46) 501-871 (folyamatban lévő ügyek)
E-mail: bekeltetes@bokik.hu
Budapesti Békéltető Testület
1016 Budapest, Krisztina krt. 99. I. em. 111.
Levelezési cím: 1253 Budapest, Pf.: 10.
E-mail-cím: bekelteto.testulet@bkik.hu
Telefon: +36 (1) 488-2131
Csongrád-Csanád Vármegyei Békéltető Testület
Cím: 6721 Szeged, Párizsi krt. 8-12.
Telefon: +36-62/549-392 (csak kedd és csütörtök 9 -12 óra között!)
Ügyfélfogadás: hétfő és szerda: 9 -11 között
E-mail: bekelteto.testulet@cskik.hu
Fejér Vármegyei Békéltető Testület
8000 Székesfehérvár, Hosszúsétatér 4-6.
postacím: H-8050 Székesfehérvár, Pf. 357.;
Telefon: +36 22 510-310
E-mail: bekeltetes@fmkik.hu
Győr-Moson-Sopron Vármegyei Békéltető Testület
Székhely/postacím: 9021 Győr, Szent István út 10/a.
Telefonszáma: (96) 520-202; 520-217
E-mail cím: bekelteto.testulet@gymskik.hu;
Hajdú-Bihar Vármegyei Békéltető Testület
Cím: 4025 Debrecen, Vörösmarty u. 13-15.
Tel: 52-500-710, 52-500-745, Fax: 52-500-720
E-mail cím: bekelteto@hbkik.hu
Pest Vármegyei Békéltető Testület
Címe /Levelezési cím: 1055 Budapest, Balassi Bálint u. 25. 4.em.2.
Telefon: (+36-1) 792-7881
E-mail cím: pmbekelteto@pmkik.hu
10.6. The arbitration board has competence to settle consumer disputes out of court. The arbitration board's task is to attempt to reach a settlement between the parties to resolve the consumer dispute and, if this is unsuccessful, to rule on the case in order to ensure the simple, quick, efficient and cost-effective enforcement of consumer rights. At the request of the consumer or the Service Provider, the arbitration board advises the consumer on the rights and obligations of the consumer.
10.7. In the event of a cross-border consumer dispute related to an online sale or service contract, the Budapest Arbitration Board is the body exclusively competent to proceed.
10.8. The Consumer may use the EU online dispute resolution platform in case of a complaint. Access to the platform requires a simple registration in the European Commission system by clicking here. After logging in, the consumer may then submit a complaint via the online website at http://ec.europa.eu/odr
10.9. If the Consumer does not apply to an arbitration board or if the procedure has not been successful, the consumer has the right to take action in court to settle the dispute.
10.10. Eventim provides the following information to Users in relation to Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on the Digital Single Market and amending Directive 2000/31/EC (the Digital Services Regulation; hereinafter the "DSA Regulation"):
Our single point of contact for Member States' authorities, the Commission and the Board referred to in Article 61 of the DSA Regulation (Article 11(1)) and for users of our services (Article 12(1)) is dsa_hu@eventim.hu . You can communicate with us in English and Hungarian languages.
10.11. If the content published or made available by the User on the www.eventim.hu Website is illegal, Eventim may remove this content (or the product page). Eventim shall also be entitled, at its own discretion or on the basis of a complaint, to review and moderate, either in advance or subsequently, any content uploaded by Users that violates these Terms of Use or Eventim's own standards for content moderation, or is otherwise deemed illegal. Eventim shall, as soon as it becomes aware of such, immediately take measures to remove or terminate access to the illegal content.
10.12. Users may report any such content on the Website by contacting the contact point above. Such a report must include the following information in order to ensure an effective investigation:
(a) a sufficiently detailed explanation of why the individual or entity claims that the information in question contains unlawful content;
(b) a clear indication of the exact electronic location of the information, such as the exact URL or URLs or, if necessary, additional information that would allow the identification of the illegal content according to the type of content and the type of hosting service concerned;
(c) the name and e-mail address of the individual or organisation making the report, except in the case of information involving an offence referred to in Articles 3 to 7 of Directive 2011/93/EU;
(d) a statement confirming that the individual or entity making the notification is acting in good faith and that the information and claims contained in the notification are accurate and complete.
10.12. Eventim will process all notifications in a timely, diligent, non-arbitrary and objective manner; it will inform the individual or organisation notifying the content in question of its decision and of any possible legal remedies without undue delay.
11. COPYRIGHT
11.1. The content and texts of the graphic design of the Website are copyrighted works protected under Act LXXVI of 1999 on Copyright, to which the Service Provider has exclusive title and copyrights. The downloading (reproduction), re-broadcasting to the public, any other kind of utilisation, electronic storage, adaptation and sale of the contents of the Website or any part thereof is prohibited without the written consent of the Service Provider.
11.2. Even with written consent, any material from the Website and its database may only be copied with reference to the Service Provider and the Website.
11.3. It is prohibited to adapt or reverse engineer the content of the Website or any part thereof, to create or hack user IDs and passwords in a fraudulent manner; to use any application that allows the Website or any thereof to be modified or indexed.
11.4. The names Eventim and Eventim.hu are under legal protection, and they may only be used with the written consent of the Service Provider, except for justified reference.
12. MISCELLANEOUS AND FINAL PROVISIONS
12.1 The Service Provider is entitled to use an intermediary to fulfil its obligations. The Service Provider will have full liability for any unlawful conduct of the service provider, as if the service provider had committed the unlawful conduct itself.
12.2. If any part of these GTC becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining parts will not be affected.
12.3. No failure of the Service Provider to exercise any right under the GTC will operate as a waiver of that right. No waiver of any right will be valid unless an express written declaration is made to that effect. No single failure of the Service Provider to strictly adhere to a material term or condition of the GTC will operate as a waiver of the right to insist on strict adherence to that term or condition in the future.
12.4. The Service Provider and User endeavour to settle their disputes amicably.
12.5 Any dispute arising out of or in connection with these GTC are governed exclusively by Hungarian law and the Hungarian courts have exclusive jurisdiction to resolve such disputes.
12.6. The Service Provider informs Users that due to the nature of the services provided and products offered (admission tickets), product warranty and general guarantee rules do not apply. In such a case, Users may exercise the rights associated with implied warranty provided for in Act V of 2013 on the Civil Code.
12.7. The Service Provider processes the personal data of Users in accordance with the rules detailed in the relevant Data Protection Notice, which is available at: https://www.eventim.hu/en/dpp/dpp.html Please note that the Organiser or the venue itself may publish its own terms and conditions and privacy notice. The Service Provider is not responsible for their content, even if the Service Provider publishes them on its Website at the request of the Organiser or the venue.
12.8. Contracts made under these GTC are not filed and are not deemed to be written contracts. These GTC are available continuously at https://www.eventim.hu/en/terms_of_use/ and can be downloaded and printed at any time from the following link: https://www.eventim.hu/en/terms_of_use
12.9. Contracts concluded under these GTC may be concluded in Hungarian and in English. In the event of a conflict between the two versions, the Hungarian version will prevail.
12.10. In the event of any discrepancy between the publicly available standard terms and conditions of the Service Provider, only these GTC apply to the purchase of tickets on www.eventim.hu.
12.11. The Service Provider is entitled to unilaterally amend the GTC. In the case of amendment of these GTC, the Service Provider notifies users by publishing the changes on the Website. The amendments enter into force on the date of their publication. The amended provisions will enter into force on the first use of the Website by the User after their entry into force and only apply to orders submitted after the amendment.
2025.03.13. Budapest
