Customer service

FAQ - Frequently Asked Questions

Shopping process

What happens after I place an order?
When your order is placed on the www.eventim.hu website, a confirmation email will be sent to the given email address, which contains the details of your order, eg. the order ID, delivery and payment details and the total price of the order. This confirmation email indicates that your order has successfully been placed which was sent over a secure connection to Eventim HU. If there are any problems with your order, or you did not get any confirmation email, please contact us via info@tex.hu email.
Can I cancel my order?
The TEX Hungary Kft is only the trader of the tickets and is not responsible for the refund of admission prices, but will make all effort with the organiser to do such.
Tickets can be refund just in case event cancellation based on the conditions of the Organisers.
If an event organizer decides to postpone an event or to change a venue, the ticket shall, irrespective of the reasons for the postponement or change, apply for the new date or the new event venue. It is up to the event organizer to decide whether tickets can be returned, reimbursed or exchanged.
In other cases, TEX Hungary can not change or refund any tickets.
With the ticket purchase, Buyes accepts the terms and conditions above.
TEX Hungary Kft. can guarantee the cancellation just as long as the organiser can grant the financial coverage for the cancellation and pay the deposit of the sold tickets for TEX Hungary Kft. If not, then the Organiser is responsible for ticket cancellation.
What methods of payment are accepted?
We currently offer pre-payment and credit card type of payment. By choosing pre-payment type of payment you will be prompted to deposit the amount of chosen tickets and costs for delivery to Eventim bank account within 3 working days. And by choosing credit card type of payment the amount of ticket and delivery costs will be deducted from your credit card account. With credit card type of payment you can choose from a variety of credit cards including Mastercard, and VISA.
How do I know that my order has gone through?
A confirmation email will be sent to the given email address, which contains the details of your order, eg. the purchase ID, delivery and payment details and the total price of the order. This confirmation email indicates that your order has successfully been placed which was sent over a secure connection to Ticket Express. If there are any problems with your order, or you did not get any confirmation email, please contact us via info@tex.hu email.
What do I do if I have an issue with Eventim website?
If you experience any problem please contact us via info@tex.hu.
What if I do not receive an order confirmation email?
You will receive an order confirmation email shortly after you place your order. If you do not receive this message within four hours of placing your order, there might be a delay on the Web due to traffic. If this happens, please feel free to contact us at info@tex.hu so we can mend the problem.
What was the total charged to my credit card?
Your Visa/Mastercard will be charged with the total amount of the order, which contains the ticket prices, the fee of delivery and other additional costs (eg. Tex Hungary Carefree).
Euro-/Mastercard and VISA are accepted. Your order will be processed through secure SSL connection by Ticket Express GmbH., Vienna, Austria through CTS Eventim AG, Bremen, Germany. All Credit Card payments are processed in EUR. Please be aware that - due to the varying exchange rates - the actual price for your purchase on your credit card statement can be slightly higher or lower then stated in the order value.
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Security and Privacy

Is my credit card information safe?
Yes. Once you submit your order, your information is sent to a secure server using
Secure Sockets Layer (SSL) Encryption. Your credit card information is encrypted and sent to the processing centre for approval and verification. We also store only first 4 digits of you credit card. By doing this we secure your credit card data, but can still track down the payment in case of problems.
What information do you store about me?
On Ticket Express web shop we store only the vital data that we need to process your order. This includes your name, home or postal address and contact information such as email and telephone number. You should also be aware that we store all your purchase history. However WE DO NOT STORE YOUR CREDIT CARD DATA. Once the order has gone through we store only the first 4 digits of your credit card number. We don't sell, publish or share the personal data of our visitors and customers.

For more information how we use your personal data please read our privacy policy.
What are cookies and do I really need them?
Cookies are small text files that websites place in your computer to help your browsers remember specific information. You provide this information during the first visit to a web server. The server then records this information in a text file and stores this file on your hard drive. When you accesses the same website again the server looks for the cookie and configures itself based on the information provided.

In order to view the Ticket Express website correctly and to process a shopping order you must enable your browser to accept cookies.
How to enable cookies on my web browser?
If you don't have enabled cookies on your web browser you should do the following.
For Microsoft Internet Explorer go to Tools - Internet Options – Privacy and define 'Medium Security'. Then go to 'Advanced' and choose 'Prompt' for for first party cookies and 'Block' for third party cookies. When accessing the website you will get 'Privacy Alert' where you can view cookie information. To continue with viewing the website click 'Allow cookie'.

For Netscape go to Edit - Preferences – Privacy and security – Cookies. From there you can define your cookie options. We advise you to enable 'Cookies for the originating website only' and 'Ask me before storing a cookie'. This way you will be prompted every time you access a website that wants to store a cookie on your website. When accessing the website you will get Confirm alert where you can view cookie information. To continue with viewing the website click 'Allow'.

If you have any further concerns regarding cookies and your privacy please don't hesitate to contact us at info@tex.hu.
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Registration and account

Why and how do I register?
When registering on Ticket Expressyou have an ability to personalize all your transactions and quicken the shopping process. Thus you will have to input your personal and delivery data only when registering and not for every purchase that you make on Eventim website. However, you do not need to create an account or register with us before shopping. During your first purchase, you will be prompted to register and provide us with your personal and delivery details. You can also register before shopping by clicking 'register here' link on the right top of the site.
You can log into your Account in the upper right corner of the site -blue header- clicking on a man icon next to the language selector (HU/EN).
How can I log into My Account?
You can log into your Account in the upper right corner of the site -blue header- clicking on a man icon next to the language selector (HU/EN).
Can I buy tickets with my Hungarian registration on the other Eventim sites?
No, you should register directly to the other Eventim site because we don't share your user information.
How do I change my personal details and settings?
You can change your personal information like email, login password, delivery address, etc. as per your convenience. To make the changes, log into your account and click on the link 'change your settings' . From there you can change your address, password, email address and mailing list subscription status. But please note that for some changes to take effect, you will be prompted to reactivate your account by clicking on the link in your email which you will receive when making vital changes to your account.
You can log into your Account in the upper right corner of the site -blue header- clicking on a man icon next to the language selector (HU/EN).
What if I forgot my password?
If you have already registered and do not remember your password, we can send it to you. Just click log in link on the right 'log in' panel and at the bottom of the page type your email. The password will be sent to you. Please note that in order to receive you password you must type the same email that you used for registration.
Can I change my delivery address?
Yes, you can easily change your delivery address as long as your order has not been delivered or is not on its way to being delivered. To change your delivery address please log in to you Account and add the new address .
I am a registered user but I get an error message when trying to log in. What am I doing wrong?
If you have registered and have problems logging in there are 3 most common errors. The first one is that you have registered but you did not activate your account. In order to fully complete registration process you must click on a link in your received registration confirmation email. That way your account is activated and you can log in to Eventim website. If this doesn't solve your problem please check your username and password, two other common errors, that you received in your registration data email when you registered.
What if I do not receive an account activation email?
You will receive registration activation email shortly after you register on Eventim website. By clicking on the link in the email, your registration will be complete and account activated. If you do not receive this confirmation email within four hours of registering, there might be a delay on the Web due to traffic. If this happens, please feel free to contact us at info@tex.hu so we can mend the problem.
Can register twice with the same email?
No. Due to security reasons you can not register twice with the same email. Please choose another one to proceed with registration.
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